This Refund Policy applies to paid subscriptions of isaeo.
Payments are charged for the current billing month. If you experience a billing error or a technical issue that prevents use of the service, contact contact@isaeo.com within 7 days of the charge and we will review a refund.
Annual plans are charged once upfront for twelve months. If you cancel part-way through an annual term, your plan stays active until the end of the paid period; we do not pro-rate unused months except where a billing error or a sustained service fault is the reason for the request.
Scans and audits already used are not refundable, since the crawl has already been performed. The same applies to keyword-data lookups, which are billed to us by a third-party provider at the moment you run them. Payment-gateway charges and GST already remitted are also outside our control.
Email contact@isaeo.com with your invoice number and a short description of the problem. We aim to respond within three working days. Approved refunds are returned to the original payment method via Razorpay, and typically take five to seven working days to appear depending on your bank.
You can stop a subscription at any time; you keep access until the end of the period you have paid for, and no further charge is taken. Cancelling on its own does not trigger a refund — use the process above if you believe one is due.